Privacy Policy

1. Introduction

Taylor and Bolan Building Services ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website or engage our building services across Torbay & South Devon.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you request a quote or contact us via WhatsApp, phone, or email. This includes:

• Contact Details: Name, email address, telephone number, and home address (for site visits).
• Project Details: Information regarding your property, building requirements, and architectural plans.
• Communication: Records of our correspondence and any feedback you provide.

3. How We Use Your Information

We use the information we collect to:

• Provide accurate building quotes and estimates.
• Carry out contracted building work and project management.
• Communicate with you regarding project timelines and updates.
• Comply with legal and tax obligations (e.g., invoicing).

4. Data Retention & Security

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We implement appropriate technical and organizational measures to protect your data from unauthorized access or disclosure.

5. Third-Party Sharing

We do not sell your data. We may share your information with trusted sub-contractors (e.g., specialized electricians or plumbers) only when necessary to complete your project. We may also share data with local authorities for building regulations and planning permissions where required.

6. Your Rights

Under UK GDPR, you have the following rights:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request erasure of your data ("right to be forgotten").
• The right to object to or restrict processing of your data.